What is the notice period for guaranteed availability?

Guaranteed availability is available in the U.S. service area with 12 hours’ notice. Flights must be requested at least twelve (12) hours prior to scheduled departure. 24 hours’ notice and 72 hours’ notice is requested in the European and Mexico & Caribbean service areas, respectively.

For peak travel days, flights should be requested at least ninety-six (96) hours prior to scheduled departure time.

How does the JetCard Program work?

Air Partner offers two convenient jet membership types so you can tailor a program to your needs: JetCard and JetCard Sterling. 

Once you’ve chosen your membership type, cabin size, and number of flight hours
(10, 25 or 50+), hourly rates will then be debited from your JetCard balance as you fly.

JetCard member you enjoy guaranteed aircraft availability at fixed rates, with fully refundable account balances and hours that never expire.

 

 

How is flight time calculated with my JetCard membership?

 

Flight time is calculated using computer generated flight times for each itinerary using specific aircraft for each cabin category. The flight time is multiplied by each cabin category’s respective hourly rate, taking into account daily flight minimums and 12 minutes of taxi time per flight leg.

Hourly rates are fixed according to the membership type, cabin size and service area listed on the JetCard pricing page and will be debited from your JetCard balance. JetCard prices include aircraft, crew, landing fees fuel surcharges, de-icing, taxes and catering. Round-trip discounts are available for select service areas.

 

How are upgrades charged?

There are no premiums for complimentary upgrades, and no premiums for client-requested upgrades or downgrades.

Members will simply be charged according to the hourly rates of the requested cabin category.

Example:

A JetCard Sterling customer requests requests upgrade from a Light cabin with 2 hours on a midsize cabin in the U.S. under one-way pricing.

2.0 hrs (travel time) x $6,500 (midsize cabin rate) = $13,000 (total cost)

 

What are peak day periods?

The peak travel day* schedule is as follows for the Continental United States and Mexico and Caribbean Service Areas:

  • New Year’s Day, the day after New Year’s Day and the Saturday and Sunday after New Year’s Day
  • Thursday through Monday of Super Bowl Weekend
  • Thursday and Friday before President’s Day, President’s Day & President’s Day weekend
  • Thursday before Easter, Good Friday and Easter Sunday
  • Memorial Day Weekend (Friday, Saturday, Sunday, Monday)
  • 2 days before 4th July , 4th July and 2 days after 4th July
  • Labor Day Weekend (Friday, Saturday, Sunday, Monday)
  • From Friday before Thanksgiving through Sunday after Thanksgiving
  • One week before Christmas Day, Christmas Day and one week after Christmas Day

*Peak day travel will be billed at prevailing rates plus 5%.

What if I need to change cabin sizes?

We understand that your needs may change, which is why your JetCard offers complete flexibility. You can take multiple jets or switch between aircraft categories without penalty – you simply pay the hourly rate for the requested cabin category. However, changes must be made prior to the cancellation policy window outlined in the JetCard Terms and Conditions.

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